PRODUCT WARRANTY

1-YEAR LIMITED WARRANTY

JC Global Inc. (JCG) warrants that it will provide parts, labor, repair, or replacement from the date of purchase for the product found defective in material or workmanship for a period of one (1) year from the date of original purchase. It is at JCG's discretion to repair or replace. The customer is responsible for any shipping costs to the repair center. Proof of purchase (copy of receipt) is required in order to determine the correct purchase date and the length of warranty coverage.

REGISTRATION FOR WARRANTY

To ensure your product is covered under warranty, you are required to complete the registration process within 90 days of purchase. Failure to register within this period will result in the warranty being voided.

Click here to complete the online registration form.

CONTACT US FOR WARRANTY INQUIRES

For any inquiries or assistance regarding your warranty, please contact us using the form linked below. Our customer service team will respond promptly.

Click here for warranty inquiries.

SERVICE POLICY

• Returns within 30 Days of Purchase: If a product fails within 30 days (or within the retailer's return policy), the item should be returned directly to the retailer where it was purchased. Please ensure you have the original receipt and packaging. For additional information, contact your retailer.


• After 30 Days of Purchase: If the product failure occurs after 30 days (or after the retailer's return policy), please contact us using the "CONTACT US" form to submit a warranty inquiry.

Any obligations for services and parts under the warranty must be performed by JCG's authorized service center. Proof of purchase (copy of receipt) is required in order to determine the correct purchase date and the length of warranty coverage.